Talk to a real person.
No phone tree, no bot, no ticket that vanishes. Call, email or open the help window and you reach someone at Pro Transfers who can look at your order and fix the thing.
Call us
406-219-0044Monday to Friday, business hours, US Central time. If we are on the floor or on another line, leave a message with your name and order number and we will call you back.
Email us
support@protransfers.comOrder questions, artwork questions, something that went wrong: one address, read by people. Put your order number in the subject and it lands with the right person faster.
Open the help window
The help button opens a support window where you can send a message, attach a file and get a reply by email. It works whether or not you have accepted cookies, and asking for help never depends on analytics.
Meet us in person
At the shows
Paul and the Pro Transfers booth are at most of the major decorated-apparel trade shows across the US, all year. Bring a file, bring a question, bring a transfer from someone else and we will press one of ours beside it.
The people who answer work with the people who print
Pro Transfers is a family-run shop with one factory, in Emmetsburg, Iowa. The person who takes your call or reads your email works alongside the team printing your order, so a question about a file, a colour or a shipment gets to someone who can act on it rather than forward it.
Questions about a file go to the art team. Questions about the business can go straight to Paul, the co-founder and CEO. Either way you will get a name, and the same name the next time.
Where we are
Pro Transfers (DMAND Prints LLC)3104 Main St, Emmetsburg, IA 50536
United States
Our production facility and mailing address. In the rare case we ask you to return something, we email a prepaid label first; please do not ship anything back without one.
Some answers are already on the site
Where is my order?
Your ordersWill this file print well?
Run the free preflightSomething arrived wrong. What now?
Refunds, reprints and returnsWhat do transfers cost?
PricingHow do I press these?
Heat press instructions